Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for the scope of an SMS
Annex A (informative) - Main points on scope of the SMS,
applicability and conformity to ISO/IEC 20000-1
Annex B (informative) - Scenario based scope definitions
Annex C (informative) - Types of conformity assessments
Bibliography