Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in
ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for the scope of an SMS
Annex A (informative) - Main points on scope of the
SMS, applicability and conformity to
ISO/IEC 20000-1
Annex B (informative) - Scenario based scope
definitions
Annex C (informative) - Types of conformity
assessments
Bibliography