Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Definition and description of library impact
5 Methods for assessing library impact
6 Inferred evidence
7 Solicited evidence
8 Observed evidence
9 Combining methods for assessing library impact
10 Assessing the economic value of libraries
Annex A (informative) - Examples of impact surveys
Annex B (informative) - Choosing a method
Annex C (informative) - Library impact assessment
within broader institutional and organizational assessment
Bibliography