Foreword
Introduction
1 Scope
2 Terms and definitions
3 Determining language learning needs
4 Design of the language learning services
5 Language learning service provider teachers
6 Availability and accessibility of language learning
materials
7 The language learning environment
8 Assessment of language learning
9 Evaluation of the language learning service
10 Promotion and advertising of language learning services
11 Information about the language learning services for
enrolled learners or their sponsors
12 Invoicing
Bibliography
Annex A (informative) - Examples of scales of language
proficiency for learners
Annex B (informative) - Competences needed by language
teachers