Foreword
Introduction
1 Scope
2 Terms and definitions
3 Determining language learning needs
4 Design of the language learning services
5 Teachers appointed by the language learning
service provider
6 Availability and accessibility of language
learning materials
7 The language learning environment
8 Assessment of language learning
9 Evaluation of the language learning service
10 Promotion and advertising of language
learning services
11 Information about the language learning services
for enrolled learners and their sponsors
12 Invoicing
Annex A (informative) - Examples of scales of
language proficiency for learners
Annex B (informative) - Competences needed by
language teachers
Bibliography