FOREWORD
1 Scope
2 Normative references
3 Terms and definitions
4 Introduction to RCA
5 The RCA process
6 Selection of techniques for analysing causes
Annex A (informative) - Summary and criteria of
commonly used RCA techniques
Annex B (Informative) - RCA models
Annex C (Informative) - Detailed description of RCA
techniques
Annex D (Informative) - Useful tools to assist RCA
Annex E (Informative) - Analysis of human performance