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15/30291621 DC : 0

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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BS ISO/IEC 30105-3 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK AND ORGANIZATIONAL MATURITY MODEL

Available format(s)

Hardcopy , PDF

Superseded date

30-11-2016

Superseded by

BS ISO/IEC 30105-3:2016

Language(s)

English

€23.37
Excluding VAT

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and
   organization maturity model (OMM)
5 ITES-BPO measurement framework (MF) for
   process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement of
   process capability levels
8 Organizational maturity model (OMM)
9 Definition of organizational maturity levels
10 Rules for deriving maturity levels from capability
   levels
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the process
        measurement framework
Bibliography

BS ISO/IEC 30105-3.

Committee
IST/60/3
DocumentType
Draft
Pages
32
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO/IEC 30105-1:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
ISO/IEC 33003:2015 Information technology Process assessment Requirements for process measurement frameworks
ISO/IEC 33063:2015 Information technology — Process assessment — Process assessment model for software testing
ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
ISO/IEC 30105-2:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM)
ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models

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