Skip to content
Please enter a keyword to search

  • ISO/IEC 33020:2015

    View superseded by
    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
    View superseded by

    Information technology Process assessment Process measurement framework for assessment of process capability

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Withdrawn date:  23-11-2019

    Language(s):  English

    Published date:  27-02-2015

    Publisher:  International Organization for Standardization

    Add To Cart

    Abstract - (Show below) - (Hide below)

    ISO/IEC 33020:2015 defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.

    The process measurement frameworks defined in ISO/IEC 33020:2015 form a structure which

    a) facilitates self-assessment,

    b) provides a basis for use in process improvement and process quality determination,

    c) is applicable across all application domains and sizes of organization,

    d) produces a set of process (capability) attribute ratings (process profile), and

    e) derives a process capability level.

    General Product Information - (Show below) - (Hide below)

    Development Note Partially supersedes ISO/IEC 15504-2. (03/2015)
    Document Type Standard
    Publisher International Organization for Standardization
    Status Withdrawn
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    CAN/CSA-ISO/IEC 30105-3:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) (Adopted ISO/IEC 30105-3:2016, first edition, 2016-11-15)
    15/30291709 DC : 0 BS ISO/IEC 30105-2 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL
    15/30322573 DC : 0 BS ISO/IEC 33071 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
    BS ISO/IEC 29110-3-3:2016 Systems and software engineering. Lifecycle profiles for Very Small Enterprises (VSEs) Certification requirements for conformity assessments of VSE profiles using process assessment and maturity models
    17/30354695 DC BS ISO 8000-62. Data quality. Part 62. Data quality management: Organizational process maturity assessment: Application of the ISO/IEC 330xx family of standards
    ISO/IEC 30105-3:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
    BS ISO/IEC IEEE 24765:2010 Systems and software engineering. Vocabulary
    14/30229005 DC : 0 BS ISO/IEC 29169 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - THE APPLICATION OF CONFORMITY ASSESSMENT METHODOLOGY TO THE ASSESSMENT TO PROCESS QUALITY CHARACTERISTICS AND ORGANIZATIONAL MATURITY
    PD ISO/IEC TR 29110-5-2-1:2016 Systems and software engineering. Lifecycle profiles for Very Small Entities (VSEs) Organizational management guidelines
    BS ISO/IEC 25066:2016 Systems and software engineering. Systems and software Quality Requirements and Evaluation (SQuaRE). Common Industry Format (CIF) for Usability. Evaluation Report
    PD ISO/IEC TR 29110-3-1:2015 Systems and software engineering. Lifecycle profiles for Very Small Entities (VSEs) Assessment guide
    ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
    ISO/IEC TR 29110-3-1:2015 Systems and software engineering Lifecycle profiles for Very Small Entities (VSEs) Part 3-1: Assessment guide
    ISO/IEC/IEEE 15939:2017 Systems and software engineering — Measurement process
    18/30354698 DC : DRAFT FEB 2018 BS ISO 8000-63 - DATA QUALITY - PART 63: DATA QUALITY MANAGEMENT: PROCESS MEASUREMENT
    ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
    15/30312480 DC : 0 BS ISO/IEC 30105-4 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 4: TERMS AND CONCEPTS
    BS ISO/IEC 33002:2015 Information technology. Process assessment. Requirements for performing process assessment
    BS ISO/IEC 30105-5:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines
    CAN/CSA-ISO/IEC 30105-2:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) (Adopted ISO/IEC 30105-2:2016, first edition, 2016-11-15)
    CAN/CSA-ISO/IEC TR 29110-5-2-1:18 Systems and software engineering — Lifecycle profiles for Very Small Entities (VSEs) — Part 5-2-1: Organizational management guidelines (Adopted ISO/IEC TR 29110-5-2-1:2016, first edition, 2016-06-15)
    VDI 5702 Blatt 1:2017-04 Medical device software - Medical SPICE Process assessment model
    ISO/TS 8000-60:2017 Data quality — Part 60: Data quality management: Overview
    CAN/CSA-ISO/IEC 30105-4:18 Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts (Adopted ISO/IEC 30105-4:2016, first edition, 2016-11-15)
    15/30285994 DC : 0 BS ISO/IEC 30105-1 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES/ BUSINESS PROCESS OUTSOURCING (ITESBPO) LIFECYCLE PROCESSES - PROCESS REFERENCE MODEL (PRM)
    15/30291621 DC : 0 BS ISO/IEC 30105-3 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK AND ORGANIZATIONAL MATURITY MODEL
    ISO/IEC TR 29110-5-2-1:2016 Systems and software engineering — Lifecycle profiles for Very Small Entities (VSEs) — Part 5-2-1: Organizational management guidelines
    ISO/IEC/IEEE 12207:2017 Systems and software engineering — Software life cycle processes
    BS ISO/IEC 30105-1:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process reference model (PRM)
    BS ISO/IEC 33071:2016 Information technology. Process assessment. An integrated process capability assessment model for Enterprise processes
    CAN/CSA-ISO/IEC 29169:18 Information technology ? Process assessment ? Application of conformity assessment methodology to the assessment to process quality characteristics and organizational maturity (Adopted ISO/IEC 29169:2016, first edition, 2016-04-01)
    ISO/IEC TS 33030:2017 Information technology — Process assessment — An exemplar documented assessment process
    ISO/IEC 29169:2016 Information technology Process assessment Application of conformity assessment methodology to the assessment to process quality characteristics and organizational maturity
    ISO/IEC 33063:2015 Information technology Process assessment Process assessment model for software testing
    ISO/IEC 33071:2016 Information technology Process assessment An integrated process capability assessment model for Enterprise processes
    ISO/IEC TS 33073:2017 Information technology Process assessment Process capability assessment model for quality management
    ISO/IEC TS 33072:2016 Information technology — Process assessment — Process capability assessment model for information security management
    BS ISO/IEC 30105-4:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Terms and concepts
    PD ISO/IEC TR 33014:2013 Information technology. Process assessment. Guide for process improvement
    CAN/CSA-ISO/IEC TS 33072:18 Information technology ? Process assessment ? Process capability assessment model for information security management (Adopted ISO/IEC TS 33072:2016, first edition, 2016-07-15, corrected version 2016-09-01)
    15/30319466 DC : 0 BS ISO/IEC 29110-3-3 - SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 3-3: CERTIFICATION REQUIREMENTS FOR PROCESS CAPABILITY
    BS ISO/IEC 33063:2015 Information technology. Process assessment. Process assessment model for software testing
    BS ISO/IEC 29169:2016 Information technology. Process assessment. Application of conformity assessment methodology to the assessment to process quality characteristics and organizational maturity
    PD ISO/IEC TS 33030:2017 Information technology. Process assessment. An exemplar documented assessment process
    CAN/CSA-ISO/IEC 33063:16 Information technology Process assessment Process assessment model for software testing (Adopted ISO/IEC 33063:2015, first edition, 2015-08-15)
    ISO 8000-2:2017 Data quality Part 2: Vocabulary
    BS ISO/IEC/IEEE 15939:2017 Systems and software engineering. Measurement process
    CAN/CSA-ISO/IEC 30105-5:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines (Adopted ISO/IEC 30105-5:2016, first edition, 2016-11-15)
    ISO/IEC 30105-5:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 5: Guidelines
    ISO/IEC 29110-3-3:2016 Systems and software engineering Lifecycle profiles for Very Small Enterprises (VSEs) Part 3-3: Certification requirements for conformity assessments of VSE profiles using process assessment and maturity models
    ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
    ISO/IEC TR 33014:2013 Information technology Process assessment Guide for process improvement
    BS ISO/IEC 29190:2015 Information technology. Security techniques. Privacy capability assessment model
    CAN/CSA-ISO/IEC TS 33052:18 Information technology ? Process reference model (PRM) for information security management (Adopted ISO/IEC TS 33052:2016, first edition, 2016-06-15)
    CAN/CSA-ISO/IEC 25066:18 Systems and software engineering ? Systems and software Quality Requirements and Evaluation (SQuaRE) ? Common Industry Format (CIF) for Usability ? Evaluation Report (Adopted ISO/IEC 25066:2016, first edition, 2016-06-15)
    BS ISO/IEC 30105-3:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM)
    BS ISO/IEC 30105-2:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
    PD ISO/IEC TS 33052:2016 Information technology. Process reference model (PRM) for information security management
    13/30241122 DC : 0 BS ISO/IEC 33002 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - REQUIREMENTS FOR PERFORMING PROCESS ASSESSMENT
    PD ISO/IEC TS 33072:2016 Information technology. Process assessment. Process capability assessment model for information security management
    CAN/CSA-ISO/IEC 30105-1:18 Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) (Adopted ISO/IEC 30105-1:2016, first edition, 2016-11-15)
    14/30259865 DC : 0 BS ISO/IEC 33063 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PROCESS ASSESSMENT MODEL FOR SOFTWARE TESTING
    ISO/IEC 29190:2015 Information technology Security techniques Privacy capability assessment model
    ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
    ISO/IEC TS 33052:2016 Information technology — Process reference model (PRM) for information security management
    ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
    ISO/IEC 33003:2015 Information technology Process assessment Requirements for process measurement frameworks
    ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
    ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models
    ISO/IEC 15939:2007 Systems and software engineering Measurement process
    AS ISO/IEC/IEEE 12207:2019 Systems and software engineering - Software life cycle processes
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective