ANSI/ISO/ASQ Q9004:2000

1 Scope2 Normative references3 Terms and definitions4 Quality management system 4.1 Managing systems and processes 4.2 Documentation 4.3 Use of quality management principles5 Management responsibility 5.1 General guidance 5.2 Needs and expectations of interested parties 5.3 Quality policy 5.4 Planning 5.5 Responsibility, authority and communication 5.6 Management review6 Resource management 6.1 General guidance 6.2 People 6.3 Infrastructure 6.4 Work environment 6.5 Information 6.6 Suppliers and partnerships 6.7 Natural resources 6.8 Financial resources7 Product realization 7.1 General guidance 7.2 Processes related to interested parties 7.3 Design and development 7.4 Purchasing 7.5 Production and service operations 7.6 Control of measuring & monitoring devices8 Measurement, analysis and improvement 8.1 General guidance 8.2 Measurement and monitoring 8.3 Control of nonconformity 8.4 Analysis of data 8.5 ImprovementAnnexesA - Guidelines for self-assessmentB - Process for continual improvementBibliography

Provides guidelines beyond the requirements given in ISO 9001, considering effectiveness and efficiency of a quality management system. Purpose of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers.

2000 [13/12/2000]