AS 8018.2-2004
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
ICT service management Code of practice for service management
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
30-06-2017
English
01-01-2004
Introduction1 Scope2 Terms and definitions3 The management system4 Planning and implementing service management5 Service delivery processes6 Relationship processes7 Resolution processes8 Control processes9 Release management processesBibliography
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