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  • BS 15000-2:2003

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    IT service management Code of practice for service management

    Available format(s):  Hardcopy, PDF

    Superseded date:  15-12-2005

    Language(s):  English

    Published date:  22-01-2003

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Committees responsible
    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 The management system
    4 Planning and implementing service management
    5 Service delivery processes
    6 Relationship processes
    7 Resolution processes
    8 Control processes
    9 Release management processes
    Bibliography

    Abstract - (Show below) - (Hide below)

    Defines an industry consensus on quality standards for IT service management processes. It also provides a framework for use by suppliers of service management tools.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60
    Development Note To be read in conjunction with BS 15000-1(2002), BS DISC PD0005(2003) and BS DISC PD0015(2002) Supersedes 02/683007 DC (02/2003)
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS 7373-3:2005 Product specifications Guide to identifying criteria for specifying a service offering

    Standards Referencing This Book - (Show below) - (Hide below)

    BS 15000-1:2002 IT service management Specification for service management
    BS DISC PD0015(2000) : 2000 IT SERVICE MANAGEMENT - SELF-ASSESSMENT WORKBOOK
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