BIS IS 15800 : 2007
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS
09-08-2016
Defines requirements for a quality management system where a public service organization; a) needs to demonstrate its ability to consistently provide effective and efficient service that meets customer and applicable legal, statutory and regulatory requirements; b) aims to enhance customer satisfaction; and c) aims to continually improve its service and service delivery process.
| Committee |
MSD 2
|
| DocumentType |
Standard
|
| PublisherName |
Bureau of Indian Standards
|
| Status |
Current
|
| BIS IS/ISO 14001 : 2015 | ENVIRONMENTAL MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE |
| IS/ISO 10002 : 2004(R2014) | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS |
| BIS IS/ISO/TR 10013 : 2001(R2011) | GUIDELINES FOR QUALITY MANAGEMENT SYSTEM DOCUMENTATION |
| BIS IS/ISO 9000 : 2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
| BIS IS/ISO 9001 : 2015 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| BIS IS 15610 : 2006 | GUIDELINES FOR MEASUREMENT OF CUSTOMER SATISFACTION |
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