Skip to content
Please enter a keyword to search

  • BIS IS/ISO 9000 : 2015

    Current The latest, up-to-date edition.

    QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY

    Available format(s): 

    Language(s): 

    Published date:  12-01-2013

    Publisher:  Bureau of Indian Standards

    Sorry this product is not available in your region.

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    NATIONAL FOREWORD
    1 Scope
    2 Fundamental concepts and quality management
      principles
    3 Terms and definitions
    Annex A (informative) - Concept relationships and
            their graphical representation
    Bibliography
    Alphabetical index of terms

    Abstract - (Show below) - (Hide below)

    Explains the fundamental concepts and principles of quality management which are universally applicable to the following: - organizations seeking sustained success through the implementation of a quality management system; - customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements; - organizations seeking confidence in their supply chain that their product and service requirements will be met; - organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; - organizations performing conformity assessments against the requirements of ISO 9001; - providers of training, assessment or advice in quality management; and - developers of related standards.

    General Product Information - (Show below) - (Hide below)

    Committee MSD 2
    Development Note Supersedes BIS IS 14000, BIS IS ISO 9000-1, BIS IS ISO 9000-2, BIS IS ISO 9000-3 and BIS IS ISO 9000-4. (09/2008)
    Document Type Standard
    Publisher Bureau of Indian Standards
    Status Current
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    IS/ISO 10002 : 2004(R2014) QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
    BIS IS/ISO 10012 : 2003(R2009) MEASUREMENT MANAGEMENT SYSTEMS - REQUIREMENTS FOR MEASUREMENT PROCESSES AND MEASURING EQUIPMENT
    BIS IS 15363-3 : 2004 GUIDE TO TEROTECHNOLOGY (THE ECONOMIC MANAGEMENT OF ASSETS) - PART 3: GUIDE TO THE AVAILABLE TECHNIQUES
    BIS IS/ISO/TR 10013 : 2001(R2011) GUIDELINES FOR QUALITY MANAGEMENT SYSTEM DOCUMENTATION
    BIS IS 15800 : 2007 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS
    BIS IS/ISO/TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    BIS IS 16070 : 2013 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO9001:2008 FOR POWER SECTOR EQUIPMENT MANUFACTURING, SERVICE AND UTILITY ORGANIZATION

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 1087-1:2000 Terminology work Vocabulary Part 1: Theory and application
    ISO 10015:1999 Quality management Guidelines for training
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 31000:2009 Risk management Principles and guidelines
    ISO/TS 16949:2009 Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10241-2:2012 Terminological entries in standards — Part 2: Adoption of standardized terminological entries
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 50001:2011 Energy management systems Requirements with guidance for use
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO/IEC Guide 99:2007 International vocabulary of metrology Basic and general concepts and associated terms (VIM)
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO 3534-2:2006 Statistics Vocabulary and symbols Part 2: Applied statistics
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC Guide 2:2004 Standardization and related activities General vocabulary
    ISO 10241-1:2011 Terminological entries in standards — Part 1: General requirements and examples of presentation
    ISO 704:2009 Terminology work — Principles and methods
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO Guide 73:2009 Risk management — Vocabulary
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective