BS 15000-1:2002
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
IT service management Specification for service management
Hardcopy , PDF
15-12-2005
English
27-09-2002
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Foreword
1 Scope
2 Terms and definitions
3 Requirements for a management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery process
7 Relationship processes
8 Resolution processes
9 Control processes
10 Released process
Bibliography
Figures
Describes the requirements for an organisation to deliver managed services of an acceptable quality for its customers.
| Committee |
IST/60
|
| DevelopmentNote |
To be read in conjunction with BS DISC PD0005(2003), BS DISC PD0015(2002) and BS 15000-2(2002) Supersedes BS 15000(2000) and 02/683006 DC (10/2002)
|
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| AS 8018.1-2004 | Identical |
| PD 0026:2003 | Software and systems quality framework. A guide to the use of ISO/IEC and other standards for understanding quality in software and systems |
| BS 15000-2:2003 | IT service management Code of practice for service management |
| BS 7373-3:2005 | Product specifications Guide to identifying criteria for specifying a service offering |
| BS EN ISO 10007:1997 | Quality management. Guidelines for configuration management |
| BS 7799-2:2002 | Information security management Specification with guidance for use |
| BS DISC PD0015(2002) : 2002 | IT SERVICE MANAGEMENT - SELF-ASSESSMENT WORKBOOK |
| BS 8600:1999 | Complaints management systems. Guide to design and implementation |
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