BS 15000-2:2003
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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IT service management Code of practice for service management
Hardcopy , PDF
15-12-2005
English
22-01-2003
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Committees responsible
Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Service delivery processes
6 Relationship processes
7 Resolution processes
8 Control processes
9 Release management processes
Bibliography
Defines an industry consensus on quality standards for IT service management processes. It also provides a framework for use by suppliers of service management tools.
| Committee |
IST/60
|
| DevelopmentNote |
To be read in conjunction with BS 15000-1(2002), BS DISC PD0005(2003) and BS DISC PD0015(2002) Supersedes 02/683007 DC (02/2003)
|
| DocumentType |
Standard
|
| Pages |
30
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| AS 8018.2-2004 | Identical |
| BS 7373-3:2005 | Product specifications Guide to identifying criteria for specifying a service offering |
| BS 15000-1:2002 | IT service management Specification for service management |
| BS DISC PD0015(2000) : 2000 | IT SERVICE MANAGEMENT - SELF-ASSESSMENT WORKBOOK |
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