BS 8477:2014
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Code of practice for customer service
Hardcopy , PDF
English
31-01-2014
07-05-2020
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Customer service principles
4 Customer service strategy and culture
5 Resources, people and technology
6 Customer service process
7 Performance review and improvement
Bibliography
Describes principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector.
| Committee |
SVS/0
|
| DevelopmentNote |
Supersedes BS 8477(2007) & 13/30270857 DC. (01/2014)
|
| DocumentType |
Standard
|
| Pages |
28
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
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