BS 8577:2012

Foreword
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overarching principles
5 Management responsibilities
6 Objectives
7 Policies
8 Operational framework for organizations
   delivering financial advice and planning
   services
9 Control of documents and records
10 Recruitment, training, development and
   ongoing competence
11 Customer relationship management
Annex A (informative) - Example of a management
        review process
Annex B (informative) - Example of an operational
        framework
Bibliography

Describes requirements for organizations offering financial advice and planning services.

This British Standard specifies requirements for organizations offering financial advice and planning services.

It applies to organizations or departments offering personal, corporate or business financial advice and/or planning services (e.g. distribution organizations, banks, building societies, whether independent or restricted) which operate, where applicable, within a regulated environment and recognized redress system. It is intended for implementation throughout the organization. It provides a structure to assist organizations in creating an environment that enables its personal financial planners (regardless of their employment status) to comply with the requirements of BSISO22222.

NOTE Examples of recognized redress systems are those operated by the Financial Ombudsmen Service and the Financial Services Compensation Scheme (FSCS).

For organizations that do not offer personal financial planning services as outlined in BSISO22222, this British Standard provides an operational framework against which they can be assessed.