BS EN 1332-1:2009

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Approach to user interface design
5 Goals of the user interface
6 Principles for user interface design
  6.1 General
  6.2 Suitable for the task
  6.3 Self descriptive
  6.4 Consistent
  6.5 Conforms with user expectations/stereotypes
  6.6 Controllable (user in control)
  6.7 Error tolerant/forgiving
  6.8 Individual adaptation
  6.9 Privacy and confidentiality at the user interface
  6.10 Simple and easy to use
  6.11 Iterative/user centred design
  6.12 Easily perceptible information
  6.13 Suitability for learning
7 User interface design guidelines
  7.1 User instructions
  7.2 Single handed operation
  7.3 Feedback
  7.4 Feed forward
  7.5 Timing of operations
  7.6 Error messages
  7.7 Cancellation of operation
  7.8 Provision of charges
  7.9 Receipts
  7.10 Access to information stored on the card
  7.11 Card capture
  7.12 Leaving the system
  7.13 Functions to be represented by symbols
8 Testing for conformance with this standard
Annex A (informative) - Symbols in the form of icons on
                        screens and/or pictograms
Bibliography

Explains the principles and guidelines so that people with the widest range of capabilities can use card-based services in any sector.