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BS EN 14804:2005

Current

Current

The latest, up-to-date edition.

Language study tour providers. Requirements

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

11-07-2005

€156.59
Excluding VAT

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Information provision
   3.1 General
   3.2 Pre-booking information
        3.2.1 General pre-booking information
        3.2.2 Care of minors
        3.2.3 Legal documentation and information
        3.2.4 Declaration of special requirements
        3.2.5 Accommodation
        3.2.6 Course details
   3.3 Pre-departure information
   3.4 On-arrival information
4 Service provision
   4.1 Management and staff
   4.2 Tuition
        4.2.1 Curriculum
        4.2.2 Teaching
        4.2.3 Premises
        4.2.4 Teaching staff
   4.3 Accommodation
        4.3.1 Assistance for minors
        4.3.2 General requirements
        4.3.3 Homestay accommodation
        4.3.4 Residential accommodation
        4.3.5 Self catering apartments provided by the LSP
   4.4 Leisure
   4.5 Welfare (including care of minors)
   4.6 Group leaders
        4.6.1 General requirements for group leaders
        4.6.2 Additional requirements for group leaders
               supervising groups of minors
   4.7 Monitoring of client and/or participant satisfaction
        4.7.1 General
        4.7.2 Initial feedback
        4.7.3 On-going feedback
        4.7.4 Final questionnaire
        4.7.5 Management of complaints
   4.8 Liability insurance

Defines requirements for language study tour providers, including schools, tour operators and agents.

Committee
SVS/2
DevelopmentNote
Supersedes 03/317003 DC. (07/2005)
DocumentType
Standard
Pages
20
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
NS EN 14804 : 1ED 2005 Identical
UNE-EN 14804:2006 Identical
NEN EN 14804 : 2005 Identical
EN 14804:2005 Identical
SN EN 14804 : 2005 Identical
UNI EN 14804 : 2005 Identical
NF EN 14804 : 2005 Identical
NBN EN 14804 : 2005 Identical
I.S. EN 14804:2005 Identical
DIN EN 14804:2005-09 Identical

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