BS EN 15733:2009
Current
The latest, up-to-date edition.
Services of real estate agents. Requirements for the provision of services of real estate agents
Hardcopy , PDF
English
30-04-2010
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Foreword
1 Scope
2 Terms and definitions
3 Client relationship management
4 Information to be provided to the buyer
5 Service delivery
6 Qualifications and competencies of real estate agents
7 Insurance
8 Complaints handling
9 Code of ethics
Annex A (informative) - National legislation existing
Annex B (informative) - A-deviations - Sweden and Slovenia
Defines requirements for the services of real estate agents.
| Committee |
W/-
|
| DevelopmentNote |
Supersedes 07/30170674 DC. (04/2010)
|
| DocumentType |
Standard
|
| Pages |
24
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
This European Standard specifies requirements for the services of real estate agents.
This European Standard applies to business-to-business and business-to-consumer services.
It is to be noted however that legal provisions for real estate agents exist in many countries and they are to be taken into consideration. The real estate agents need to comply with all applicable relevant European and national legislation. European and national legislations supersede this European Standard in case of conflicting requirements.
The requirements of the European Standard are applicable to the provision of all services including those provided by electronic means and the internet.
| Standards | Relationship |
| EN 15733:2009 | Identical |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
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