BS ISO 10018:2012
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Quality management. Guidelines on people involvement and competence
Hardcopy , PDF
English
31-01-2013
15-04-2020
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Management of people involvement and competence
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
Annex A (informative) - Factors that impact on people
involvement and competence
Annex B (informative) - Self-assessment
Bibliography
Gives guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it.
| Committee |
QS/1
|
| DevelopmentNote |
Supersedes 11/30197735 DC. (01/2013)
|
| DocumentType |
Standard
|
| Pages |
33
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10018:2012 | Identical |
| ISO 10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations |
| ISO/TS 10004:2010 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management — Guidelines for training |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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