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    ISO/TR 10017:2003

    View superseded by
    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
    View superseded by

    Guidance on statistical techniques for ISO 9001:2000

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Superseded date:  09-07-2021

    Language(s):  English, Russian, Spanish, Castilian

    Published date:  08-05-2003

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO/TR 10017:2003 provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality management system in compliance with ISO 9001. This is done by examining those requirements of ISO 9001 that involve the use of quantitative data, and then identifying and describing the statistical techniques that can be useful when applied to such data.

    The list of statistical techniques cited in ISO/TR 10017:2003 is neither complete nor exhaustive, and does not preclude the use of any other techniques (statistical or otherwise) that are deemed to be beneficial to the organization. Furthermore, ISO/TR 10017:2003 does not attempt to prescribe which statistical technique(s) are to be used; nor does it attempt to advise on how the technique(s) are to be implemented.

    ISO/TR 10017:2003 is not intended for contractual, regulatory or certification/registration purposes. It is not intended to be used as a mandatory checklist for compliance with ISO 9001:2000 requirements. The justification for using statistical techniques is that their application would help to improve the effectiveness of the quality management system.

    General Product Information - (Show below) - (Hide below)

    Document Type Technical Report
    Publisher International Organization for Standardization
    Status Superseded
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS EN 15224:2016 Quality management systems. EN ISO 9001:2015 for healthcare
    UNE-ISO/IEC TS 17021-3:2014 Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 3: Competence requirements for auditing and certification of quality management systems
    17/30346842 DC : 0 BS ISO 10006 - QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY MANAGEMENT IN PROJECTS
    DD CEN/TS 15224:2005 Health services. Quality management systems. Guide for the use of EN ISO 9001:2000
    DD ISO/TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    10/30218467 DC : 0 BS ISO/IEC 29155-1 - SOFTWARE AND SYSTEMS ENGINEERING - INFORMATION TECHNOLOGY PROJECT PERFORMANCE BENCHMARKING FRAMEWORK - PART 1: CONCEPTS AND DEFINITIONS
    I.S. ISO 10005:2005 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    CSA ISO 10012 : 2003 MEASUREMENT MANAGEMENT SYSTEMS - REQUIREMENTS FOR MEASUREMENT PROCESSES AND MEASURING EQUIPMENT
    08/30195548 DC : 0 DD ISO/TS 16949: 2009 - QUALITY MANAGEMENT SYSTEMS: PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    DD ISO/TS 29001 : 2010 PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
    CSA ISO 10014 : 2006 : R2016 QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
    CSA ISO TS 16949 : 2009 : R2015 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    BIS IS/ISO 10012 : 2003(R2009) MEASUREMENT MANAGEMENT SYSTEMS - REQUIREMENTS FOR MEASUREMENT PROCESSES AND MEASURING EQUIPMENT
    CSA TELECOM ORGANIZATIONS PACKAGE : 2018 CONSISTS OF CAN/CSA-ISO/IEC 27000:18 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY; CAN/CSA-ISO/IEC 27001:14, INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS; CAN/CSA-ISO/IEC 27002:15 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR
    API Q2 : 2011 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR SERVICE SUPPLY ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRIES
    CSA ISO 9001 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
    CSA ISO TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    SAE AS 9100D : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
    CSA ISO 10014:2006 QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
    API Q1 PORTUGUESE : 2013 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR MANUFACTURING ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRY
    ISO/IEC 27004:2016 Information technology — Security techniques — Information security management — Monitoring, measurement, analysis and evaluation
    ISO 15378:2017 Primary packaging materials for medicinal products — Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP)
    ISO/IEC 19796-3:2009 Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics
    ISO/TR 16355-8:2017 Applications of statistical and related methods to new technology and product development process Part 8: Guidelines for commercialization and life cycle
    PD ISO/TS 9002:2016 Quality management systems. Guidelines for the application of ISO 9001:2015
    NSAI/ISO Guide to ISO 9001:2015 ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176
    ISO/IEC/IEEE 15939:2017 Systems and software engineering — Measurement process
    S.R. CEN ISO TS 29001:2011 PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
    API Q1 : 2013 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR MANUFACTURING ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRY
    I.S. EN ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    CEN/TS 15224:2005 Health services - Quality management systems - Guide for the use of EN ISO 9001:2000
    CEN/CLC ISO/IEC/TS 17021-3:2016 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013)
    CEN ISO/TR 14969:2005 Medical devices - Quality management systems - Guidance on the application of ISO 13485:2003 (ISO/TR 14969:2004)
    CEN/TR 15592:2007 Health services - Quality management systems - Guide for the use of EN ISO 9004:2000 in health services for performance improvement
    EN 15224:2016 Quality management systems - EN ISO 9001:2015 for healthcare
    BS ISO/IEC 29155-1:2017 Systems and software engineering. Information technology project performance benchmarking framework Concepts and definitions
    SAE AS 9120 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
    DD ISO/TS 10004:2010 Quality management. Customer satisfaction. Guidelines for monitoring and measuring
    BS ISO 10006:2017 Quality management. Guidelines for quality management in projects
    UNE 179008:2016 Quality management system for liver transplantation units
    15/30328933 DC : 0 BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
    17/30347919 DC : 0 BS ISO 10005 - QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    ISO/TS 16949:2009 Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
    BS ISO 10018:2012 Quality management. Guidelines on people involvement and competence
    DD CEN ISO/TS 29001:2011 Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations
    API Q2 RUSSIAN : 2014 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR SERVICE SUPPLY ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRIES
    BS ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    05/30135474 DC : DRAFT JUNE 2005 BS 600 - A GUIDE TO THE APPLICATION OF STATISTICAL METHODS TO QUALITY AND STANDARDIZATION
    14/30262728 DC : 0 BS ISO 9000 - QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
    BS ISO/IEC 15939:2007 Systems and software engineering. Measurement process
    09/30204355 DC : 0 ISO/TS 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
    IPC 9194 : 0 IMPLEMENTATION OF STATISTICAL PROCESS CONTROL (SPC) APPLIED TO PRINTED BOARD ASSEMBLY MANUFACTURE GUIDELINE
    CSA ISO/TS 16949 : 2009(R2015) QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    CSA ISO 10006 : 2003 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY MANAGEMENT IN PROJECTS
    CSA ISO/IEC 15939 : 2008 (R2018) SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
    ISO/TS 14033:2012 Environmental management Quantitative environmental information Guidelines and examples
    ISO 10006:2017 Quality management — Guidelines for quality management in projects
    UNI CEI ISO/IEC TS 17021-3 : 2013 CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEM
    UNI ISO TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
    I.S. EN 60300-2:2004 DEPENDABILITY MANAGEMENT - PART 2: GUIDELINES FOR DEPENDABILITY MANAGEMENT
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/TS 29001:2010 Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations
    UNE-EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
    UNI ISO/TR 18532 : 2010 Guide to the application of statistical methods for quality and standardization in the industrial sector
    BS ISO 10004:2012 Quality management. Customer satisfaction. Guidelines for monitoring and measuring
    CSA ISO/IEC 15939:2008 SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
    03/315684 DC : DRAFT SEP 2003 ISO 10019 - GUIDELINES FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS AND USE OF THEIR SERVICES
    I.S. CEN ISO TR 14969:2005 MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485: 2003
    I.S. EN ISO 10012:2003 MEASUREMENT MANAGEMENT SYSTEMS - REQUIREMENTS FOR MEASUREMENT PROCESSES AND MEASURING EQUIPMENT
    07/30135834 DC : 0 ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
    15/30329382 DC : 0 BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
    PD CEN/CLC ISO/IEC TS 17021-3:2016 Conformity assessment. Requirements for bodies providing audit and certification of management systems Competence requirements for auditing and certification of quality management systems
    BS PD ISO/TR 14969 : 2004 AMD 15958 MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485:2003
    BS EN 60300-2:2004 Dependability management Guidelines for dependability management
    PD CEN/TR 15592:2007 Health services. Quality management systems. Guide for the use of EN ISO 9004:2000 in health services for performance improvement
    16/30286027 DC : 0 BS ISO/IEC 27004 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT - MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION
    12/30271063 DC : 0 PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
    AAMI ISO TIR 14969 : 2004 MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485:2003
    02/400715 DC : DRAFT SEP 2002 BS IEC 60300-2 - DEPENDABILITY MANAGEMENT - PART 2: GUIDELINES FOR DEPENDABILITY MANAGEMENT
    17/30359429 DC : 0 BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
    PD ISO/TR 16355-8:2017 Applications of statistical and related methods to new technology and product development process Guidelines for commercialization and life cycle
    BS ISO/IEC 19796-3:2009 Information technology. Learning, education and training. Quality management, assurances and metrics Reference methods and metrics
    CSA ISO 10014 : 2006 : INC : COR 1 : 2016 : R201100 QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
    UNI ISO 10018 : 2013 QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
    I.S. EN 15224:2016 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    UNI ISO/TS 10004 : 2011 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
    ISO/IEC 29155-1:2017 Systems and software engineering — Information technology project performance benchmarking framework — Part 1: Concepts and definitions
    ISO/TR 14969:2004 Medical devices Quality management systems Guidance on the application of ISO 13485: 2003
    UNE-EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    UNE-ISO 10018:2015 Quality management. Guidelines on people involvement and competence
    I.S. EN ISO 9000:2015 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
    UNI ISO 13053-2 : 2014 QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA - PART 2: TOOLS AND TECHNIQUES
    BIS IS/ISO/TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
    BS ISO 13053-2:2011 Quantitative methods in process improvement. Six Sigma Tools and techniques
    ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
    15/30329378 DC : 0 BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
    PD ISO/TS 14033:2012 Environmental management. Quantitative environmental information. Guidelines and examples
    08/30135847 DC : DRAFT AUG 2008 BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
    CAN/CSA-ISO/IEC 27004:18 Information technology ? Security techniques ? Information security management ? Monitoring, measurement, analysis and evaluation (Adopted ISO/IEC 27004:2016, second edition, 2016-12-15)
    CSA INFORMATION SECURITY PACKAGE : 2018 CONSISTS OF CAN/CSA-ISO/IEC 27000:18 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY; CAN/CSA-ISO/IEC 27001:14, INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS; CAN/CSA-ISO/IEC 27002:15 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION
    10/30238393 DC : 0 BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
    14/30273523 DC : 0 BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
    BS EN ISO 15378:2017 Primary packaging materials for medicinal products. Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP)
    BS ISO 10005:2005 Quality management systems. Guidelines for quality plans
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    S.R. CEN/TR 15592:2007 HEALTH SERVICES - QUALITY MANAGEMENT SYSTEMS - GUIDE FOR THE USE OF EN ISO 9004:2000 IN HEALTH SERVICES FOR PERFORMANCE IMPROVEMENT
    03/314215 DC : DRAFT OCT 2003 ISO TR 14969 - MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485:2003
    IEEE 15939-2008 IEEE Standard Adoption of ISO/IEC 15939:2007--Systems and Software Engineering--Measurement Process
    08/30134763 DC : DRAFT JUNE 2008 BS ISO/IEC 27004 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT - MEASUREMENT
    CSA ISO 10006 : 2003 : R2013 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY MANAGEMENT IN PROJECTS
    02/400378 DC : DRAFT APR 2002 ISO/DIS 10006 - QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY MANAGEMENT IN PROJECTS
    CSA ISO TR 14969 : 2005 : R2015 MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485:2003
    UNI CEN ISO/TS 29001 : 2011 PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
    CSA ISO 9000 : 2016 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
    CSA ISO 10005 : 2005 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    CSA ISO TR 14969 :2005 MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485:2003
    PREN 9100 : 200P4 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS
    16/30334735 DC : 0 BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
    BS ISO/IEC/IEEE 15939:2017 Systems and software engineering. Measurement process
    BIS IS/ISO 9000 : 2015 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
    API Q1 SPANISH : 2013 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR MANUFACTURING ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRY
    PREN 15224 : DRAFT 2016 HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
    ISO 15161:2001 Guidelines on the application of ISO 9001:2000 for the food and drink industry
    ISO 13485 - PRACTICAL GUIDE : 2016 ISO 13485:2016 - MEDICAL DEVICES - A PRACTICAL GUIDE
    IWA 1:2005 Quality management systems Guidelines for process improvements in health service organizations
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO/IEC 15939:2007 Systems and software engineering Measurement process
    I.S. ISO 10006:2005 QUALITY MANAGEMENT - GUIDELINES TO QUALITY MANAGEMENT IN PROJECTS
    ISO/TR 18532:2009 Guidance on the application of statistical methods to quality and to industrial standardization
    DIN EN ISO 9000:2015-11 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
    ISO 13053-2:2011 Quantitative methods in process improvement — Six Sigma — Part 2: Tools and techniques
    ISO/IEC TS 17021-3:2013 Conformity assessment Requirements for bodies providing audit and certification of management systems Part 3: Competence requirements for auditing and certification of quality management systems
    UNE-ISO 13053-2:2012 Quantitative methods in process improvement -- Six Sigma -- Part 2: Tools and techniques
    ISO 9001:2015 Quality management systems — Requirements
    IEC 60300-2:2004 Dependability management - Part 2: Guidelines for dependability management
    EN ISO 10012:2003 Measurement management systems - Requirements for measurement processes and measuring equipment (ISO 10012:2003)
    API Q2 PORTUGUESE : 2011 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR SERVICE SUPPLY ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRIES
    BS ISO 15161:2001 Guidelines on the application of ISO 9001:2000 for the food and drink industry
    18/30358588 DC : 0 BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
    API Q1 CHINESE : 2013 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR MANUFACTURING ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRY
    BS ISO 10014:2006 Quality management. Guidelines for realizing financial and economic benefits
    UNE-ISO 10004:2015 Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring
    API Q1 RUSSIAN : 2013 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR MANUFACTURING ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRY.
    16/30343033 DC : 0 BS ISO/IEC 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
    UNE-ISO/TS 9002:2017 Quality management systems -- Guidelines for the application of ISO 9001:2015
    10/30208983 DC : 0 BS ISO 13053-2 - QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA - PART 2: TOOLS AND TECHNIQUES
    DIN EN 15224:2016-04 (Draft) QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    PD CEN ISO/TR 14969:2005 Medical devices. Quality management systems. Guidance on the application of ISO 13485:2003
    UNE-CEN/CLC ISO/IEC/TS 17021-3:2016 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013)
    BS PD ISO/IEC TS 17021-3 : 2013 CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
    04/30092984 DC : DRAFT JAN 2004 ISO 10005 - QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    BS ISO/IEC 27004:2016 Information technology. Security techniques. Information security management. Monitoring, measurement, analysis and evaluation
    I.S. CEN TS 15224:2006 HEALTH SERVICES - QUALITY MANAGEMENT SYSTEMS - GUIDE FOR THE USE OF EN ISO 9001:2000
    CSA ISO 10012 : 2003 : R2013 MEASUREMENT MANAGEMENT SYSTEMS - REQUIREMENTS FOR MEASUREMENT PROCESSES AND MEASURING EQUIPMENT
    CSA ISO TR 14969 : 2005 : R2010 MEDICAL DEVICES - QUALITY MANAGEMENT SYSTEMS - GUIDANCE ON THE APPLICATION OF ISO 13485:2003
    CSA ISO 10005 : 2005 : R2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    CSA ISO 10005 : 2005 : R2015 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    PD ISO/TS 16949:2009 Quality management systems. Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
    CSA ISO 9004 : 2009 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
    UNE-EN 15224:2017 Quality management systems - EN ISO 9001:2015 for healthcare
    CSA ISO 9004 : 2009 : R2015 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
    CSA ISO 10005 : 2005 : R2010 : FR QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR QUALITY PLANS
    DIN EN ISO 9004:2009-12 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    SAE AS 9110 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
    EN ISO 15378:2017 Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017)
    UNE 179002:2018 Health services. Quality management system for health care transport organization.
    I.S. ISO 10019:2005 GUIDELINES FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS AND USE OF THEIR SERVICES
    S.R. CEN/CLC/ISO/IEC/TS 17021-3:2016 CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013)
    S.R. ISO/TS 9002:2016 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
    UNI ISO 10004 : 2013 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
    IWA 2:2007 Quality management systems Guidelines for the application of ISO 9001:2000 in education
    I.S. EN ISO 15378:2017 PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
    API SPEC Q2 : 2011+ADD 1 : 2016 SPECIFICATION FOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR SERVICE SUPPLY ORGANIZATIONS FOR THE PETROLEUM AND NATURAL GAS INDUSTRIES
    DIN EN ISO 9001:2015-11 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
    BS EN ISO 9000:2015 Quality management systems. Fundamentals and vocabulary
    BS EN ISO 9001:2015 Quality management systems. Requirements
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    BS EN ISO 10012:2003 Measurement management systems. Requirements for measurement processes and measuring equipment
    DIN EN 15224:2017-05 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    CEN ISO/TS 29001:2011 Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations (ISO/TS 29001:2010)
    EN 60300-2:2004 Dependability management - Part 2: Guidelines for dependability management

    Standards Referencing This Book - (Show below) - (Hide below)

    IEC 61025:2006 Fault tree analysis (FTA)
    ISO 5725-1:1994 Accuracy (trueness and precision) of measurement methods and results — Part 1: General principles and definitions
    ISO 11843-2:2000 Capability of detection — Part 2: Methodology in the linear calibration case
    IEC 61123:1991 Reliability testing - Compliance test plans for success ratio
    ISO 2859-4:2002 Sampling procedures for inspection by attributes Part 4: Procedures for assessment of declared quality levels
    ISO 10725:2000 Acceptance sampling plans and procedures for the inspection of bulk materials
    IEC 60863:1986 Presentation of reliability, maintainability and availability predictions
    ISO 2859-3:2005 Sampling procedures for inspection by attributes — Part 3: Skip-lot sampling procedures
    ISO/TS 14253-2:1999 Geometrical Product Specifications (GPS) Inspection by measurement of workpieces and measuring equipment Part 2: Guide to the estimation of uncertainty in GPS measurement, in calibration of measuring equipment and in product verification
    ISO 11843-1:1997 Capability of detection Part 1: Terms and definitions
    ISO 7873:1993 Control charts for arithmetic average with warning limits
    ISO 2854:1976 Statistical interpretation of data — Techniques of estimation and tests relating to means and variances
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    IEC 60812:2006 Analysis techniques for system reliability - Procedure for failure mode and effects analysis (FMEA)
    ISO 3951:1989 Sampling procedures and charts for inspection by variables for percent nonconforming
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    IEC 61014:2003 Programmes for reliability growth
    ISO/IEC Guide 43-1:1997 Proficiency testing by interlaboratory comparisons Part 1: Development and operation of proficiency testing schemes
    IEC 61070:1991 Compliance test procedures for steady-state availability
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    ISO 7870:1993 Control charts General guide and introduction
    ISO 5725-3:1994 Accuracy (trueness and precision) of measurement methods and results — Part 3: Intermediate measures of the precision of a standard measurement method
    ISO Guide 33:2015 Reference materials Good practice in using reference materials
    ISO 11648-2:2001 Statistical aspects of sampling from bulk materials — Part 2: Sampling of particulate materials
    ISO 2859-2:1985 Sampling procedures for inspection by attributes — Part 2: Sampling plans indexed by limiting quality (LQ) for isolated lot inspection
    ISO 5725-6:1994 Accuracy (trueness and precision) of measurement methods and results — Part 6: Use in practice of accuracy values
    ISO Guide 35:2017 Reference materials Guidance for characterization and assessment of homogeneity and stability
    ISO 2859-0:1995 Sampling procedures for inspection by attributes — Part 0: Introduction to the ISO 2859 attribute sampling system
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    ISO 5725-4:1994 Accuracy (trueness and precision) of measurement methods and results Part 4: Basic methods for the determination of the trueness of a standard measurement method
    ISO 11095:1996 Linear calibration using reference materials
    ISO 2602:1980 Statistical interpretation of test results Estimation of the mean Confidence interval
    ISO 8422:2006 Sequential sampling plans for inspection by attributes
    IEC 61163-2:1998 Reliability stress screening - Part 2: Electronic components
    ISO 3301:1975 Statistical interpretation of data — Comparison of two means in the case of paired observations
    ISO 3534-2:2006 Statistics Vocabulary and symbols Part 2: Applied statistics
    IEC 61124:2012 Reliability testing - Compliance tests for constant failure rate and constant failure intensity
    ISO/TR 13425:2006 Guidelines for the selection of statistical methods in standardization and specification
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    ISO/TR 8550:1994 Guide for the selection of an acceptance sampling system, scheme or plan for inspection of discrete items in lots
    IEC 61164:2004 Reliability growth - Statistical test and estimation methods
    ISO 7966:1993 Acceptance control charts
    ISO 8423:2008 Sequential sampling plans for inspection by variables for percent nonconforming (known standard deviation)
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 3494:1976 Statistical interpretation of data — Power of tests relating to means and variances
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 5725-2:1994 Accuracy (trueness and precision) of measurement methods and results Part 2: Basic method for the determination of repeatability and reproducibility of a standard measurement method
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    ISO 3534-3:2013 Statistics — Vocabulary and symbols — Part 3: Design of experiments
    IEC 60300-3-9:1995 Dependability management - Part 3: Application guide - Section 9: Risk analysis of technological systems
    ISO 5479:1997 Statistical interpretation of data — Tests for departure from the normal distribution
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    ISO 8595:1989 Interpretation of statistical data Estimation of a median
    SA HB 13485:2020 AS ISO 13485:2017 - Medical devices - A practical guide
    IEC 61650:1997 Reliability data analysis techniques - Procedures for comparison of two constant failure rates and two constant failure (event) intensities
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    ISO 5725-5:1998 Accuracy (trueness and precision) of measurement methods and results — Part 5: Alternative methods for the determination of the precision of a standard measurement method
    ISO/IEC Guide 98-3:2008 Uncertainty of measurement — Part 3: Guide to the expression of uncertainty in measurement (GUM:1995)
    ISO 3534-1:2006 Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability
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