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Tourist information offices. Tourist information and reception services. Requirements
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Available format(s): Hardcopy, PDF
Language(s): English
Published date: 30-04-2014
Publisher: British Standards Institution
ForewordIntroduction1 Scope2 Terms and definitions3 Service provision4 ResourcesAnnex A (informative) - Consumers' rightsAnnex B (informative) - Environmental awarenessAnnex C (informative) - The Responsible Tourist and TravellerAnnex D (informative) - AccessibilityBibliography
Describes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.
This International Standard establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors\' expectations.
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