BS ISO 24512:2007
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Activities relating to drinking water and wastewater services. Guidelines for the management of drinking water utilities and for the assessment of drinking water services
Hardcopy , PDF
08-03-2024
English
30-05-2008
Foreword
Introduction
0.1 Water issues: global context and policies
framework
0.2 Water utilities: general objectives
0.3 Objectives, content and implementation of this
International Standard
0.4 Drinking water supply services
1 Scope
2 Terms and definitions
3 Components of drinking water supply systems
3.1 General
3.2 Types of drinking water supply systems
3.3 Water source
3.4 Intake and transport
3.5 Treatment
3.6 Storage, transport and distribution
3.7 Disposal of residues
4 Objectives for the drinking water utility
4.1 General
4.2 Protection of public health
4.3 Meeting users' needs and expectations
4.4 Provision of services under normal and
emergency situations
4.5 Sustainability of the water utility
4.6 Promotion of sustainable development of
the community
4.7 Protection of the environment
5 Management components of a drinking water utility
5.1 General
5.2 Activities and process management
5.3 Resources management
5.4 Asset management
5.5 Customer relations management
5.6 Information management
5.7 Environmental management
5.8 Risk management
6 Guidelines for the management of drinking water
utilities
6.1 General
6.2 Organization
6.3 Planning and construction
6.4 Operations and maintenance
7 Assessment of water services
7.1 General
7.2 Assessment policy
7.3 Goal and scope of the assessment
7.4 Parties involved in the assessment
7.5 Methodology of assessment
7.6 Service assessment criteria
7.7 Resources to conduct the assessment
7.8 The production of output and recommendations
for the use of the output
8 Performance indicators
8.1 General
8.2 Performance indicators systems
8.3 Quality of the information
8.4 Example of a performance indicator
Annex A (informative) - Tables of corresponding terms in
English, French and Spanish
Annex B (informative) - Schematics of drinking water supply
systems
Annex C (informative) - Possible actions to achieve the
objectives of the drinking water
utility
Annex D (informative) - Further guidelines for the management
of drinking water utilities
Annex E (informative) - Examples of service assessment
criteria related to the drinking
water utility objectives, performance
indicators related to assessment
criteria, and service assessment
criteria related to components of a
drinking water system
Annex F (informative) - Example of confidence-grading
scheme for performance indicators
systems
Bibliography
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.