BS ISO/IEC 20000-3:2019

1 This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC20000-1.This document can assist in establishing whether ISO/IEC20000-1 is applicable to an organization’s circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC20000-1.AnnexA contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC20000-2.Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC20000-6 which recommends the use of this document.