BS ISO/IEC 30105-3:2016
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM)
Hardcopy
27-04-2020
English
30-11-2016
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and organization
maturity model (OMM)
5 ITES-BPO measurement framework (MF) for process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement of
process capability levels
8 Organization maturity model (OMM)
9 Definition of organization maturity levels
10 Rules for deriving maturity levels from
process attribute ratings
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the measurement
framework
Annex B (informative) - Conformity of the maturity model
Bibliography
Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.
| Committee |
IST/60/3
|
| DevelopmentNote |
Supersedes 15/30291621 DC. (11/2016)
|
| DocumentType |
Standard
|
| Pages |
36
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO/IEC 30105-3:2016 | Identical |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology Process assessment Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology Process assessment Concepts and terminology |
| ISO/IEC 33003:2015 | Information technology Process assessment Requirements for process measurement frameworks |
| ISO/IEC 33063:2015 | Information technology — Process assessment — Process assessment model for software testing |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology Process assessment Requirements for performing process assessment |
| ISO 37500:2014 | Guidance on outsourcing |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 33004:2015 | Information technology Process assessment Requirements for process reference, process assessment and maturity models |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.