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INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 3: GUIDANCE ON PERFORMING AN ASSESSMENT
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Available format(s): Hardcopy, PDF
Superseded date: 28-02-2018
Language(s): English
Published date: 01-01-2004
Publisher: British Standards Institution
ForewordIntroduction1 Scope2 Normative references3 Terms and definitions4 Overview of Process Assessment 4.1 Introduction 4.2 Assessment process 4.3 Measurement Framework for Process Capability 4.4 Process Reference Model 4.5 Process Assessment Model 4.6 Assessment Tools 4.7 Competency of assessment team 4.8 Assessment 4.9 Success factors for process assessment 5 Guidance on Requirements for Performing an Assessment 5.1 General 5.2 The assessment process activities 5.3 Roles and responsibilities 5.4 Defining the initial assessment input 5.5 Recording the assessment output 5.6 Selecting a Documented Assessment Process6 Measurement Framework for Process Capability 6.1 Level 0: Incomplete process 6.2 Level 1: Performed process 6.3 Level 2: Managed process 6.4 Level 3: Established process 6.5 Level 4: Predictable process 6.6 Level 5: Optimizing process 6.7 Rating process attributes 6.8 Process capability level model7 Process Reference Models 7.1 Interpreting The Requirements For A Process Reference Model 7.2 Selecting Process Reference Models8 Process Assessment Models 8.1 Interpreting the requirements for a Process Assessment Model 8.2 Selection of a Process Assessment Model9 Selecting and Using Assessment Tools10 Guidance on Competency of Assessors 10.1 Overview 10.2 Gaining and maintaining competence11 Guidance on Verification of Conformity 11.1 Verifying conformity of Process Reference Models 11.2 Verifying conformity of Process Assessment Models 11.3 Verifying conformity of process assessmentsAnnex A (informative) An Exemplar Documented Assessment ProcessAnnex B (informative) Guidance on IndicatorsBibliography
Specifies the minimum set of requirements for performing an assessment to increase the likelihood of results that are objective, impartial, consistent, repeatable and representing the assessed processes.
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