CEN/TS 15291:2006

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 General principles for ease of access and use
   4.1 Approaches to ease of access and use
   4.2 General principles
5 Access and location
   5.1 Location site
   5.2 Location signs and visual indications
   5.3 Alternative methods for locating terminals
   5.4 Lighting
   5.5 Accessible route
   5.6 Space in front of card-activated devices
   5.7 Vestibules
6 Location and layout of operating features
   6.1 Introduction
   6.2 High level design principles
   6.3 Reach and vision
   6.4 Approach to the terminal for wheelchair users
   6.5 Position and angle of keyboard and display
   6.6 Parallax
   6.7 Ambient noise
   6.8 Speech input/audio output
7 Operating instructions and feedback
   7.1 Introduction
   7.2 General requirements
   7.3 Insertion and retrieval
   7.4 Audible signals and messages
   7.5 Tactile feedback
   7.6 Braille
   7.7 Speech output
   7.8 Task lighting
8 Screen design
   8.1 Introduction
   8.2 Text
   8.3 Graphics
   8.4 Foreground and background colour
   8.5 Touch screens
   8.6 Scrolling and screen change
9 Keys, keypads and function keys
10 Card handling
   10.1 Introduction
   10.2 General guidance
   10.3 Card swiping
11 Outputs
   11.1 Introduction
   11.2 General printed outputs
   11.3 Receptacle
   11.4 Timing of outputs
12 Security and privacy
13 Access from vehicles
   13.1 Introduction
   13.2 Drive up card reading devices
   13.3 Special applications
   13.4 Location of ticket machines
14 Hand held devices
   14.1 Introduction
   14.2 General
   14.3 Communication links
   14.4 Use of the HHD to locate equipment
15 Contactless cards
   15.1 Description and explanation
   15.2 Contactless cards: factors to consider:
16 Adoptions to user preferences
   16.1 Introduction
   16.2 Setting and resetting user preferences
   16.3 Card holder control
17 Installation and maintenance
   17.1 General
   17.2 Installation
   17.3 Maintenance
Annex A (informative) About disability (CAE UK Guidelines
        for ATMS)
Annex B (informative) Checklist for design of card reading
        devices and terminals
Annex C (Informative) Wheel chair and user sizes
Annex D (informative) Requirements for access and location
Annex E (informative) Letters and numerals that are commonly
        confused when presented visually
Annex F (informative) Access from vehicles
Bibliography

This document provides guidance for the design and location of card-activated devices and the immediate environment, to facilitate access for the widest possible range of users (all / most members of the community), subject to conditions of adequate privacy and security.The contents of this document are generically based, not sector specific, and cover 'card-activated device' , the generic term used in this document to encompass:a)terminals (device with card reader and other components such as keyboard and displays);b)standalone card readers (access control for building, public transport);c)hand held devices (e.g. mobile phone when used to access other card-activated devices).Card-activated devices may be used either by pedestrians or car drivers.This document may also be applied to devices that are not card-activated, e.g. they may be activated by notes, coins, tickets, tokens, touch or other interaction with the user.(Context of use includes: unattended, public and home use, handheld).This document addresses the card-activated device and its immediate vicinity. It does not address the entire building / locality in which the card-activated device is located. (The reader is referred to appropriate ISO, CEN and national standards for guidance on designing accessible built environments. It should be noted that national legislation, standards and guidance have different requirements).The term 'wheelchair' in this document refers to manually propelled wheelchairs, not power driven ones, which are often of different dimensions in relation to manually propelled wheelchairs.