Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Responsibility and control
4.1 Control of the service
4.2 Elements of responsibility
5 Management of quality
6 Performance
6.1 Packaging
6.2 Preparation and dispatch
6.3 Transport
6.4 Subcontractors
6.5 Proof of delivery
6.6 Transport conditions
6.7 Quality planning
Annex A (informative) - Freight distribution services -
Performance self-assessment
Bibliography