DIN EN ISO 18295-2:2016-07 (Draft)
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
Available format(s)
Hardcopy , PDF
Language(s)
German
Published date
01-01-2016
Superseded date
27-07-2020
€61.40
Excluding VAT
| DevelopmentNote |
Supersedes DIN EN 15838. (10/2017)
|
| DocumentType |
Draft
|
| Pages |
24
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Superseded
|
| Standards | Relationship |
| ISO 18295-2:2017 | Identical |
| EN ISO 18295-2:2017 | Identical |
| ISO 10004:2012 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| DIN EN ISO 18295-1:2016-07 (Draft) | CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017) |
| ISO 18295-1:2017 | Customer contact centres — Part 1: Requirements for customer contact centres |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| DIN ISO 10003:2008-07 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| DIN ISO 10004:2015-01 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012) |
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