DIN ISO 9004-2:1992-06
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Hardcopy , PDF
01-08-2002
English
01-01-1992
0 Einleitung
1 Anwendungsbereich
2 Verweisungen auf andere Normen
3 Begriffe
4 Merkmale zu Dienstleistungen
4.1 Dienstleistungsmerkmale und Merkmale des
Erbringens der Dienstleistung
4.2 Lenkung von Dienstleistungsmerkmalen und von
Merkmalen des Erbringens der Dienstleistung
5 Grundsätze zum Qualitätssicherungssystem
5.1 Schlüsselaspekte eines Qualitätssicherungssystems
5.2 Verantwortung der obersten Leitung
5.3 Personal und Mittel
5.4 Struktur des Qualitätssicherungssystems
5.5 Schnittstelle zum Kunden
6 Ablaufelemente eines Qualitätssicherungssystems
6.1 Marketingprozess
6.2 Designprozess
6.3 Prozess des Erbringens der Dienstleistung
6.4 Analyse und Verbesserung der Dienstleistung
Anhang A Beispiele für Dienstleistungen, auf die diese
Internationale Norm angewendet werden kann
Anhang B Inhaltsverzeichnis und Querverweise auf
QualitätssicherungssystemElemente und
Abschnitte
Anhang C Literaturhinweise
| DocumentType |
Standard
|
| Pages |
44
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Withdrawn
|
| Standards | Relationship |
| SN EN ISO 9004-2 : 1993 | Identical |
| EN 29004-2:1993/AC:1997 | Corresponds |
| ISO 9004-2:1991 | Identical |
| EN 29004-2:1993/AC:1997 | Identical |
| DIN ISO 11620 E : 2000 | INFORMATION AND DOCUMENTATION - LIBRARY PERFORMANCE INDICATORS |
| DIN EN ISO 9004-1:1994-08 | QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART: 1: GUIDELINES |
| DIN ISO 10012-1:1992-08 | QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT |
| DIN ISO 10011-1:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING |
| DIN EN 45012:1990-05 | GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY SYSTEMS |
| DIN ISO 9002:1990-05 | QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN PRODUCTION AND INSTALLATION |
| DIN ISO 10011-2:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 2: QUALIFICATION CRITERIA FOR QUALITY SYSTEMS AUDITORS |
| DIN 55350-18:1987-07 | CONCEPTS IN QUALITY AND STATISTICS - CONCEPTS RELATING TO CERTIFICATES ON RESULTS OF QUALITY INSPECTIONS - QUALITY INSPECTION CERTIFICATES |
| DIN 55350-31:1985-12 | CONCEPTS OF QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF ACCEPTANCE SAMPLING INSPECTION |
| DIN ISO 9003:1990-05 | QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN FINAL INSPECTION AND TEST |
| DIN ISO 10011-1:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING |
| DIN 55350-22:1987-02 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS - CONCEPTS OF STATISTICS - SPECIAL PROBABILITY DISTRIBUTIONS |
| DIN ISO 9001:1990-05 | QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN DESIGN/DEVELOPMENT, PRODUCTION, INSTALLATION AND SERVICING |
| DIN ISO 9000-3:1992-06 | QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 3: GUIDELINES FOR THE APPLICATION OF ISO 9001 TO THE DEVELOPMENT, SUPPLY AND MAINTENANCE OF SOFTWARE |
| DIN 55350-33:1993-09 | CONCEPTS TO QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF STATISTICAL PROCESS CONTROL (SPC) |
| DIN ISO 10011-3:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 3: MANAGEMENT OF AUDIT PROGRAMMES |
| DIN 55350-24:1982-11 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; ANALYTICAL STATISTICS |
| DIN 55350-23:1983-04 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; DESCRIPTIVE STATISTICS |
| DIN ISO 10012-1:1992-08 | QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT |
| DIN 55350-21:1982-05 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; RANDOM VARIABLES AND PROBABILITY DISTRIBUTIONS |
| DIN 55350-34:1991-02 | CONCEPTS IN THE FIELD OF QUALITY AND STATISTICS; LIMIT OF DETECTION, LIMIT OF DETERMINATION AND CAPABILITY OF A METHOD FOR DETERMINATION |
| DIN ISO 9000:1990-05 | QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE |
| DIN ISO 9004:1990-05 | QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - GUIDELINES |
| DIN 40041:1990-12 | DEPENDABILITY; CONCEPTS |
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