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  • EG 202 009-3 : 1.3.1

    Current The latest, up-to-date edition.

    USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Modal verbs terminology
    Introduction
    1 Scope
    2 References
    3 Definitions and abbreviations
    4 SLA Principles
    5 SLA Contract
    6 User part: Demand
    7 Provider part: Offer
    8 Conditions of contract
    9 Building a Service Level Agreement (SLA)
    10 Revision procedures of SLA contract
    11 Conclusion
    Annex A (informative) - Bibliography
    History

    Abstract - (Show below) - (Hide below)

    Specifies a framework for a Service Level Agreement between a customer and a supplier of Telecommunications Services.

    General Product Information - (Show below) - (Hide below)

    Committee USER
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    SR 002 761 : 1.1.1 USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE
    SR 002 564 : 2.0.0 APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
    TR 103 125 : 1.1.1 CLOUD; SLAS FOR CLOUD SERVICES
    EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS

    Standards Referencing This Book - (Show below) - (Hide below)

    EG 201 219 : 1.3.1 USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS
    TR 101 287 : 1.2.1 NETWORK ASPECTS (NA) - TERMS AND DEFINITIONS
    TR 102 008 : 1.1.1 TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONIZATION OVER NETWORKS (TIPHON) RELEASE 3; TERMS AND DEFINITION
    ETR 003 : 20002 NETWORK ASPECTS (NA); GENERAL ASPECTS OF QUALITY OF SERVICE
    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    ETR 200016 : 20001 BUSINESS TELECOMMUNICATIONS (BT); SERVEABILITY PERFORMANCE OBJECTIVES FOR PRIVATE TELECOMMUNICATIONS NETWORK (PTN)
    ETR 320001 : 20001 USERS' EXPECTATIONS; VIRTUAL PRIVATE NETWORKS
    EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
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