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  • EG 202 843 : 1.2.1

    Current The latest, up-to-date edition.

    USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Introduction
    1 Scope
    2 References
    3 Definitions, symbols and abbreviations
    4 Common Basis for QoS parameter assessment
    5 Parameter Definitions
    6 Evaluation specific methodology/system
    Annex A - Aggregate rating of a customer relationship
              stage (or performance category) from a set
              of individual performance parameter ratings
    History

    Abstract - (Show below) - (Hide below)

    Gives detailed definitions and methods for the assessment of the values of the QoS parameters of the service Customer Relationship stages.

    General Product Information - (Show below) - (Hide below)

    Committee USER
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS
    TR 102 847 : 1.1.1 USER GROUP; QUALITY OF ICT SERVICES; STANDARDIZATION AND REGULATION REFERENCES IN THE METERING AND BILLING AREA
    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
    ES 202 765-4 : 1.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 4: INDICATORS FOR SUPERVISION OF MULTIPLAY SERVICES
    TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
    EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES
    ES 202 057-1 : 2.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL

    Standards Referencing This Book - (Show below) - (Hide below)

    EG 202 765-1 : 1.1.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 1: GENERAL CONSIDERATIONS
    TS 102 250-6 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS ASPECTS FOR POPULAR SERVICES IN GSM AND 3G NETWORKS; PART 6: POST PROCESSING AND STATISTICAL METHODS
    EG 202 057-2 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
    EG 202 765-2 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS - PART 2: TRANSMISSION QUALITY INDICATOR COMBINING VOICE QUALITY METRICS
    EG 202 057-4 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
    TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    EG 202 057-1 : 1.3.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
    TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
    EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
    ISO/IEC 18028-3:2005 Information technology Security techniques IT network security Part 3: Securing communications between networks using security gateways
    EG 202 057-3 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN)
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