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  • EG 202 934 : 1.1.2

    Current The latest, up-to-date edition.

    USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Introduction
    1 Scope
    2 References
    3 Definitions, symbols and abbreviations
    4 General context of the information on QoS assessment
    5 Segmentation of the results
    6 Definition of a reference threshold for each
      QoS parameter
    7 Aggregation of the results within each CRS
    8 Aggregation of the QoS results of the various CRS
      of a specific service
    Annex A - Weighted aggregation of the results of the CRS
              of a specific service
    Annex B - Graphical representation
    Annex C - Alternate graphical representation based on the
              "one-view visualization (OVV) methodology"
              described in the ITU-T Recommendation P.505
    Annex D - Bibliography
    History

    Abstract - (Show below) - (Hide below)

    Specifies a methodology for the aggregation of QoS parameter results in order to obtain a view onto the overall quality of the ICT services provided by Service Providers (SP) from an individual customer's perspective; a suggestion for graphical representations including one following ITU-T Recommendation P.505 is proposed in annexes B and C.

    General Product Information - (Show below) - (Hide below)

    Committee USER
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS

    Standards Referencing This Book - (Show below) - (Hide below)

    TS 102 250-1 : 2.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 1: ASSESSMENT OF QUALITY OF SERVICE
    EG 202 765-1 : 1.1.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 1: GENERAL CONSIDERATIONS
    TR 102 806 : 1.1.1 USER GROUP; ANALYSIS OF CURRENT END-TO-END QOS STANDARDIZATION STATE
    ES 202 740 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR WIDEBAND VOIP LOUDSPEAKING AND HANDSFREE TERMINALS FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
    EG 202 057-2 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
    EG 202 765-2 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS - PART 2: TRANSMISSION QUALITY INDICATOR COMBINING VOICE QUALITY METRICS
    EG 202 057-4 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
    ES 202 765-4 : 1.2.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 4: INDICATORS FOR SUPERVISION OF MULTIPLAY SERVICES
    TS 102 844 : 1.2.1 USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
    TR 102 805-3 : 1.1.1 USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 3: QOS INFORMATIONAL STRUCTURE
    ES 202 746 : 1.1.1 HUMAN FACTORS (HF); PERSONALIZATION AND USER PROFILE MANAGEMENT; USER PROFILE PREFERENCES AND INFORMATION
    EG 202 765-3 : 1.1.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 3: NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS IN IP NETWORKS
    EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
    ES 202 738 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR NARROWBAND VOIP LOUDSPEAKING AND HANDSFREE TERMINALS FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
    ES 202 737 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR NARROWBAND VOIP TERMINALS (HANDSET AND HEADSET) FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
    TS 102 250-2 : 2.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 2: DEFINITION OF QUALITY OF SERVICE PARAMETERS AND THEIR COMPUTATION
    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    ES 202 667 : 1.1.5 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); AUDIOVISUAL QOS FOR COMMUNICATION OVER IP NETWORKS
    ES 202 739 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR WIDEBAND VOIP TERMINALS (HANDSET AND HEADSET) FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER
    TR 102 854 : 1.1.1 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS
    TR 102 805-1 : 1.1.1 USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 1: USER'S E2E QOS - ANALYSIS OF THE NGN INTERFACES (USER CASE)
    EG 202 057-1 : 1.3.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
    TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
    EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
    EG 202 057-3 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN)
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