EN 15221-5:2011

Foreword
Common Introduction for the European Standards EN 15221-3,
 EN 15221-4, EN 15221-5 and EN 15221-6221-6
Introduction to Guidance on Facility Management Processes
1 Scope
2 Normative references
3 Terms and definitions
4 Principles of Facility Management processes
5 Developing Facility Management Processes
6 Assessing Facility Management processes
Annex A (informative) - Examples of generic processes
Annex B (informative) - Checklist
Bibliography

This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.