I.S. CWA 14924-3:2004

Foreword
Introduction
1 Scope
2 A Project Management scheme for KM implementation in Small
  and Medium-sized Enterprises
3 Phase A: Setting up a KM Project
  3.1 Introduction
  3.2 Processes, Tools and Methods
  3.3 Setting up a KM Project and KM Project Team
  3.4 Milestones
4 Phase B: Assessment
  4.1 Introduction
  4.2 Processes, Tools and Methods
  4.3 Milestones
5 Phase C: Development
  5.1 Introduction
  5.2 Processes, Tools and Methods
  5.3 Milestones
6 Phase D: Implementation Processes
  6.1 Introduction
  6.2 Processes, Tools and Methods
      6.2.1 Action 1: Take into account the outcome of
            the maturity assessment and the competencies
            necessary for the implementation process
      6.2.2 Action 2: Design of an internal communication
            plan
      6.2.3 Action 3: Definition of functions and
            responsibilities: personal and team/departmental
      6.2.4 Action 4: Action plan: definition of the phases,
            tasks, cost estimations, etc.
      6.2.5 Action 5: Selection of the tools to be used and
            that have been assessed before
      6.2.6 Action 6: Training and learning
      6.2.7 Action 7: Pilot implementation and feedback of
            results, progress/lack of progress
  6.3 Milestones
7 Phase E: Evaluation/Sustainability
  7.1 Introduction
  7.2 Processes, Tools and Methods
  7.3 Milestones
8 Case Stories
  8.1 Case Story 1
  8.2 Case Story 2
  8.3 Case Story 3
  8.4 Case Story 4
  8.5 Case Story 5
  8.6 Case Story 6
  8.7 Case Story 7
  8.8 Case Story 8
9 References
Annex A: Work Items as described in the CEN/ISSS Workshop
         Business Plan
Annex B: Bibliography
Annex C: Acknowledgements
Annex D: Case Stories
      D.1 Case Story 1
      D.2 Case Story 2
      D.3 Case Story 3
      D.4 Case Story 4
      D.5 Case Story 5
      D.6 Case Story 6
      D.7 Case Story 7
      D.8 Case Story 8