Glossary and Index
1 Why should organisations care about KM?
2 How should organisations approach KM ?
3 Benefits anticipated from investing in KM
4 Moving towards a deeper understanding of KM
Annexes
Annexes A - Getting started - tools to measure KM
readiness
Annexes B - Links between KM and other important
management disciplines
Annexes C - Links between KM and typical organisational
functions
Annexes D - Links with other good practice guides and
standards
Annexes E - References and further reading