I.S. EN 15221-3:2011
Current
The latest, up-to-date edition.
FACILITY MANAGEMENT - PART 3: GUIDANCE ON QUALITY IN FACILITY MANAGEMENT
Hardcopy , PDF
English
01-01-2011
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
Only cited Standards give presumption of conformance to New Approach Directives/Regulations.
Dates of withdrawal of national standards are available from NSAI.
Foreword
Common Introduction for the European Standards
EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6
0 Introduction to Guidance on quality in Facility Management
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Basics of quality management
5 Process of quality management
Annex A (informative) - GAP-Model
Annex B (informative) - Additional information and
recommendation for measurement metrics
Bibliography
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