I.S. EN 15565:2008

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Competencies
5 Framework of training programmes
   5.1 General
   5.2 Timeframe
   5.3 Methodology
6 Common subjects
   6.1 Theoretical knowledge
   6.2 Guiding techniques and skills
        6.2.1 General
        6.2.2 Presentation techniques
        6.2.3 Communications techniques
        6.2.4 Group management
        6.2.5 Guiding for persons with special needs
   6.3 Business knowledge and skills
7 Area-specific subjects
   7.1 Theoretical knowledge
        7.1.1 General
        7.1.2 Human history
        7.1.3 Environment
        7.1.4 Culture
        7.1.5 Economics
        7.1.6 Contemporary life
   7.2 Working conditions
8 Practical training
9 Assessment for qualification
10 Training providers
   10.1 General
   10.2 Quality assurance
   10.3 Requirements for trainers
        10.3.1 General
        10.3.2 Qualification of trainers for practical
               training
   10.4 Training facilities
Annex A (normative) - Required language skills to
                      guide visitors
Annex B (normative) - Required language skills to
                      communicate in the area of
                      qualification
Annex C (informative) - A-deviations
Bibliography

Describes minimum requirements for the provision of professional tourist guide training and qualification programmes.