ISO 16355-4:2017
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
16-02-2017
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ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.
Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
| DevelopmentNote |
Supersedes ISO/DIS 16355-4. (02/2017)
|
| DocumentType |
Standard
|
| Pages |
25
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| UNI ISO 16355-4:2019 | Identical |
| BS ISO 16355-4:2017 | Identical |
| ISO/TR 16355-8:2017 | Applications of statistical and related methods to new technology and product development process Part 8: Guidelines for commercialization and life cycle |
| ISO 16355-2:2017 | Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder |
| BS ISO 16355-2:2017 | Applications of statistical and related methods to new technology and product development process Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder |
| 18/30365477 DC : 0 | BS ISO 16355-3 - APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 3: QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER |
| BS ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process Solution strategy |
| PD ISO/TR 16355-8:2017 | Applications of statistical and related methods to new technology and product development process Guidelines for commercialization and life cycle |
| ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy |
| ISO 16355-2:2017 | Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder |
| ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy |
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