ISO/IEC 20000-10:2018
Current
The latest, up-to-date edition.
Information technology — Service management — Part 10: Concepts and vocabulary
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French
14-09-2018
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
Committee |
ISO/IEC JTC 1/SC 40
|
DocumentType |
Standard
|
Pages |
28
|
PublisherName |
International Organization for Standardization
|
Status |
Current
|
Supersedes |
Standards | Relationship |
NEN-ISO/IEC 20000-10:2018 en | Identical |
CSA ISO/IEC 20000-10:19 | Identical |
NF ISO/IEC 20000-10 : 2019 | Identical |
NS-ISO/IEC 20000-10:2018 | Identical |
SS-ISO/IEC 20000-10 : 2018 | Identical |
AS/NZS ISO/IEC 20000.10:2019 | Identical |
BS ISO/IEC 20000-10:2018 | Identical |
INCITS/ISO/IEC 20000-2:2019(2023) | Information technology - Service management - Part 2: Guidance on the application of service management systems |
AS/NZS ISO/IEC 20000.3:2020 | Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1 |
AS/NZS ISO/IEC 20000.1:2019 | Information technology - Service management Service management system requirements |
AS/NZS ISO/IEC 20000.2:2020 | Information technology - Service management Guidance on the application of service management systems |
AS ISO 22313:2020 | Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301 |
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