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ISO/IEC 20000-10:2018

Current

Current

The latest, up-to-date edition.

Information technology — Service management — Part 10: Concepts and vocabulary

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French

Published date

14-09-2018

€144.00
Excluding VAT

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

Committee
ISO/IEC JTC 1/SC 40
DocumentType
Standard
Pages
28
PublisherName
International Organization for Standardization
Status
Current
Supersedes

INCITS/ISO/IEC 20000-2:2019(2023) Information technology - Service management - Part 2: Guidance on the application of service management systems

AS/NZS ISO/IEC 20000.3:2020 Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1
AS/NZS ISO/IEC 20000.1:2019 Information technology - Service management Service management system requirements
AS/NZS ISO/IEC 20000.2:2020 Information technology - Service management Guidance on the application of service management systems
AS ISO 22313:2020 Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301

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