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ISO/IEC 26513:2009

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by

Systems and software engineering - Requirements for testers and reviewers of user documentation

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

08-04-2019

Language(s)

English

Published date

09-10-2009

ISO/IEC 26513:2009 supports the interest of software users in receiving consistent, complete, accurate, and usable documentation. It defines the process in which user documentation products are tested.

ISO/IEC 26513:2009 is intended neither to encourage nor discourage the use of either printed or electronic (on-screen) media for documentation, or of any particular documentation testing or management tools or methodologies.

ISO/IEC 26513:2009 specifies processes for use in testing and reviewing of user documentation. It is not limited to the test and review phase of the life cycle, but includes activities throughout the Information Management and Documentation Management processes.

ISO/IEC 26513:2009 provides the minimum requirements for the testing and reviewing of user documentation, including both printed and on-screen documents used in the work environment by the users of systems software. It applies to printed user manuals, online help, tutorials, and user reference documentation.

The order of clauses in ISO/IEC 26513:2009 does not imply that the software user documentation should be tested in this order.

In each clause, the requirements are media-independent, as far as possible. The informative checklists found in Annexes A and B may be used at each phase of the documentation process to verify that the appropriate steps have been carried out, and that the finished product has acceptable quality.

ISO/IEC 26513:2009 can be helpful for testing and reviewing the following types of documentation:

  • documentation of products other than software, for example, hardware or devices;
  • multimedia systems using animation, video, and sound;
  • computer-based training (CBT) packages and specialized course materials intended primarily for use in formal training programs;
  • documentation produced for installers, computer operators, or system administrators who are not end users;
  • maintenance documentation describing the internal operation of systems software.

ISO/IEC 26513:2009 is applicable to testers, reviewers, and other related roles, including a variety of specialists:

  • usability testers, documentation reviewers, and subject-matter experts;
  • information designers and architects who plan the structure and format of products in a documentation set;
  • usability specialists and business analysts who identify the tasks the intended users will perform with the software.

It can also be consulted by those with other roles and interests in the documentation process.

Managers of the software development process or the documentation process should consider the testing of documentation as part of their planning and management activities. Project managers, in particular, have an important role in planning the testing and reviewing of documentation.

Testing of the documentation is likely to highlight any defects or nonconformances in tools that are used to create or display on-screen documentation. Similarly, usability testing of the documentation is likely to highlight defects or nonconformances with the presentation or layout of documentation and associated graphics and other media. As a result, there are a number of roles that should be involved in the testing of documentation because their work affects the content, display or presentation of documentation for the user, for example, developers of tools for creating on-screen documentation, graphic designers producing material displayed as part of the documentation, and human-factors experts who identify principles for making documentation more accessible and easily used, also user interface designers and ergonomics experts working together to design the presentation of the documentation on-screen. In some organizations these roles may have different titles, or an individual may perform more than one of these roles.

There are other roles that need to understand the test processes for the documentation, for example authors should understand the test processed for the documentation that they have produced, and acquirers of documentation prepared by another department or organization, might want to know what testing has been performed and the processes followed for the documentation that they are acquiring from a supplier.

ISO/IEC 26513:2009 is intended for use in all types of organizations, whether or not a dedicated documentation department is present. In all cases, it may be used as a basis for local standards and procedures. Readers are assumed to have experience or general knowledge of testing or reviewing processes.

ISO/IEC 26513:2009 deals with the evaluation of documentation only, and not with the evaluation of the software it supports. Documentation is also included in evaluation of the software product, as in the ISO/IEC 25000 series of standards, in particular, ISO/IEC 25051:2006 Software engineering Software product Quality Requirements and Evaluation (SQuaRE) Requirements for quality of Commercial-Off-The-Shelf (COTS) software product and instructions for testing.

DocumentType
Standard
Pages
54
PublisherName
International Organization for Standardization
Status
Withdrawn
SupersededBy

Standards Relationship
BS ISO/IEC 26513:2009 Identical
NEN ISO/IEC 26513 : 2009 Identical

BS ISO/IEC 26511:2011 Systems and software engineering. Requirements for managers of user documentation
ISO 5127:2017 Information and documentation Foundation and vocabulary
BS ISO/IEC 26512:2011 Systems and software engineering. Requirements for acquirers and suppliers of user documentation
BS ISO/IEC 26515:2011 Systems and software engineering. Developing user documentation in an agile environment
BS ISO/IEC/IEEE 15289:2019 Systems and software engineering. Content of life-cycle information items (documentation)
ISO/IEC/IEEE 26515:2011 Systems and software engineering Developing user documentation in an agile environment
16/30298078 DC : 0 BS EN 82079-1 ED 2.0 - PREPARATION OF INSTRUCTIONS FOR USE - STRUCTURING, CONTENT AND PRESENTATION - PART 1: GENERAL PRINCIPLES AND DETAILED REQUIREMENTS
ISO/IEC/IEEE 15289:2017 Systems and software engineering Content of life-cycle information items (documentation)
BS ISO/IEC/IEEE 26531:2015 Systems and software engineering. Content management for product lifecycle, user and service management documentation
10/30204688 DC : 0 BS ISO/IEC 26511 - SOFTWARE AND SYSTEMS ENGINEERING - REQUIREMENTS FOR MANAGERS OF USER DOCUMENTATION
14/30285107 DC : 0 BS ISO/IEC/IEEE 26531 - SYSTEMS AND SOFTWARE ENGINEERING - CONTENT MANAGEMENT FOR PRODUCT LIFE-CYCLE, USER AND SERVICE MANAGEMENT DOCUMENTATION
ISO/IEC/IEEE 26531:2015 Systems and software engineering — Content management for product life-cycle, user and service management documentation
BS ISO/IEC/IEEE 15289:2011 Systems and software engineering. Content of life-cycle information products (documentation)
ISO/IEC/IEEE 26511:2011 Systems and software engineering Requirements for managers of user documentation
11/30236631 DC : 0 BS ISO/IEC 26515 - SOFTWARE AND SYSTEMS ENGINEERING - DEVELOPING USER DOCUMENTATION IN AN AGILE ENVIRONMENT
BS ISO/IEC/IEEE 23026:2015 Systems and software engineering. Engineering and management of websites for systems, software, and services information
14/30255584 DC : 0 BS ISO 5127 - INFORMATION AND DOCUMENTATION - FOUNDATION AND VOCABULARY
BS ISO 5127:2017 Information and documentation. Foundation and vocabulary
BS ISO/IEC IEEE 24765:2010 Systems and software engineering. Vocabulary
ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
ISO/IEC/IEEE 23026:2015 Systems and software engineering — Engineering and management of websites for systems, software, and services information

ISO 128-40:2001 Technical drawings General principles of presentation Part 40: Basic conventions for cuts and sections
ISO/IEC TR 10000-1:1998 Information technology Framework and taxonomy of International Standardized Profiles Part 1: General principles and documentation framework
ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
ISO 10241:1992 International terminology standards Preparation and layout
ISO 690:2010 Information and documentation Guidelines for bibliographic references and citations to information resources
ISO 128-34:2001 Technical drawings General principles of presentation Part 34: Views on mechanical engineering drawings
ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
ISO/IEC 25051:2014 Software engineering Systems and software Quality Requirements and Evaluation (SQuaRE) Requirements for quality of Ready to Use Software Product (RUSP) and instructions for testing
ISO/IEC 15289:2006 Systems and software engineering Content of systems and software life cycle process information products (Documentation)
ISO/IEC 25000:2014 Systems and software engineering Systems and software Quality Requirements and Evaluation (SQuaRE) Guide to SQuaRE
ISO/IEC 14598-1:1999 Information technology Software product evaluation Part 1: General overview
ISO/IEC 14598-6:2001 Software engineering Product evaluation Part 6: Documentation of evaluation modules
ISO/IEC 14598-4:1999 Software engineering Product evaluation Part 4: Process for acquirers
ISO/IEC 14598-2:2000 Software engineering Product evaluation Part 2: Planning and management
ISO 690-2:1997 Information and documentation Bibliographic references Part 2: Electronic documents or parts thereof
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO 128-44:2001 Technical drawings General principles of presentation Part 44: Sections on mechanical engineering drawings
ISO/IEC 26514:2008 Systems and software engineering Requirements for designers and developers of user documentation
ISO 128-30:2001 Technical drawings General principles of presentation Part 30: Basic conventions for views
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO/IEC 25062:2006 Software engineering Software product Quality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability test reports
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC 14598-3:2000 Software engineering Product evaluation Part 3: Process for developers
IEEE 829-2008 IEEE Standard for Software and System Test Documentation
ISO/IEC 14598-5:1998 Information technology Software product evaluation Part 5: Process for evaluators
ISO 13407:1999 Human-centred design processes for interactive systems

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