ISO/IEC TS 33073:2017
Current
The latest, up-to-date edition.
Information technology Process assessment Process capability assessment model for quality management
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
01-11-2017
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ISO/IEC TS 33073:2017:
- defines an integrated PRM and PAM that meets the requirements of ISO/IEC 33004 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes and the process attributes as defined in ISO/IEC 33020;
- provides guidance, by example, on the definition, selection and use of assessment indicators.
A PAM comprises a set of indicators of process performance and process capability. The indicators are used as a basis for collecting the objective evidence that enables an assessor to assign ratings. The set of indicators included in ISO/IEC TS 33073:2017 is not intended to be an all-inclusive set nor is it intended to be applicable in its entirety.
The PAM in ISO/IEC TS 33073:2017 is directed at assessment sponsors and competent assessors who wish to select a model and associated documented process method for assessment (for either capability determination or process improvement). Additionally, it can be of use to developers of assessment models in the construction of their own model, by providing examples of good service management practices. It can be used by:
a) service providers to assess and improve a Quality Management System (QMS);
b) service providers to demonstrate their capability for the design, development, transition and delivery of services that fulfil Quality Management requirements.
Any PAM meeting the requirements defined in ISO/IEC 33004 concerning models for process assessment may be used for assessment. Different models and methods can be needed to address differing business needs. The assessment model in ISO/IEC TS 33073:2017 is provided as an assessment model meeting all the requirements expressed in ISO/IEC 33004.
NOTE Copyright release for the PAM: Users of ISO/IEC TS 33073:2017 can freely reproduce the detailed descriptions contained in the assessment model as part of any tool or other material to support the performance of process assessments, so that it can be used for its intended purpose.
| DocumentType |
Standard
|
| Pages |
298
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| PD ISO/IEC TS 33073:2017 | Identical |
| ISO/IEC TR 24774:2010 | Systems and software engineering Life cycle management Guidelines for process description |
| ISO/IEC 33020:2015 | Information technology Process assessment Process measurement framework for assessment of process capability |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 33001:2015 | Information technology Process assessment Concepts and terminology |
| ISO/IEC/IEEE 15289:2017 | Systems and software engineering Content of life-cycle information items (documentation) |
| ISO/IEC 15504-6:2013 | Information technology Process assessment Part 6: An exemplar system life cycle process assessment model |
| ISO/IEC 33002:2015 | Information technology Process assessment Requirements for performing process assessment |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 29169:2016 | Information technology Process assessment Application of conformity assessment methodology to the assessment to process quality characteristics and organizational maturity |
| ISO/IEC 33004:2015 | Information technology Process assessment Requirements for process reference, process assessment and maturity models |
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