JIS Q 10002:2005
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
English
20-06-2005
21-01-2016
This Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
| DocumentType |
Standard
|
| Pages |
27
|
| ProductNote |
Japanese PDF version unavailable from Intertek Inform.
|
| PublisherName |
Japanese Standards Association
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10002:2004 | Identical |
A newer version of this standard is available.
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