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JIS Q 10002:2005

JIS Q 10002:2005

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

Available format(s)

Hardcopy , PDF

Superseded date

21-01-2016

Language(s)

English, Japanese

Published date

01-09-2005

Publisher

Japanese Standards Association

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This Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

DocumentType
Standard
Pages
27
PublisherName
Japanese Standards Association
Status
Superseded
SupersededBy
Supersedes

JIS Q 9000:2006 Quality management systems - Fundamentals and vocabulary

JIS Q 1011:2005 Conformity assessment - Conformity assessment for Japanese Industrial Standards - Guidance on a third-party certification system for Ready-mixed concrete products
JIS Q 1012:2005 Conformity assessment - Conformity assessment for Japanese Industrial Standards - Guidance on a third-party certification system for precast concrete products

View more information
Hardcopy - English
PDF - English
Hardcopy - Japanese

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