JIS Q 10002:2015
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Published date
20-11-2015
Publisher
Superseded date
11-01-2021
Superseded by
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Summarise this standard
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Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
| DocumentType |
Standard
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| ProductNote |
Japanese PDF version unavailable from Intertek Inform.
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| PublisherName |
Japanese Standards Association
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| Status |
Superseded
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| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10002:2014 | Identical |
2015 [20/11/2015]2005(R2010) [01/10/2010]2005 [20/06/2005]
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