NEN EN ISO 9002 : 1994

Committees responsible
National foreword
Foreword
Introduction
Specification
1 Scope
2 Normative reference
3 Definitions
4 Quality system requirements
4.1 Management responsibility
4.2 Quality system
4.3 Contract review
4.4 Design control
4.5 Document and data control
4.6 Purchasing
4.7 Control of customer-supplied product
4.8 Product identification and traceability
4.9 Process control
4.10 Inspection and testing
4.11 Control of inspection, measuring and test
      equipment
4.12 Inspection and test status
4.13 Control of nonconforming product
4.14 Corrective and preventive action
4.15 Handling, storage, packaging, preservation and
      delivery
4.16 Control of quality records
4.17 Internal quality audits
4.18 Training
4.19 Servicing
4.20 Statistical techniques
Annex
A (informative) Bibliography

Gives the quality requirements in cases where a contract requires a supplier to demonstrate a required level of process control for the supply of a service or product. Applies in contracts when: confidence in product conformance can be reached by satisfactory demonstration of a certain supplier's capabilities in installation and production; the specified requirements for product are as a specification or as an established design. Also covers Quality System Requirements such as Management Responsibility; Quality System; Document Control; Contract Review; Purchasing; Purchaser Supplied Product; Product Identification and Traceability; Process Control; Inspection and Testing; Inspection, Measuring and Test Equipment; Inspection and Test Status; Corrective Action and Training.