NEN EN ISO 9241-154 : 2013
Current
Current
The latest, up-to-date edition.
ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS
Published date
12-01-2013
Publisher
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Provides guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. Also covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism.
| DocumentType |
Standard
|
| PublisherName |
Netherlands Standards
|
| Status |
Current
|
| Standards | Relationship |
| ISO 9241-154:2013 | Identical |
| EN ISO 9241-154:2013 | Identical |
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