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  • ISO 9241-154:2013

    Current The latest, up-to-date edition.

    Ergonomics of human-system interaction Part 154: Interactive voice response (IVR) applications

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English, French

    Published date:  05-02-2013

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes ISO/DIS 9241-154. (02/2013)
    Document Type Standard
    Publisher International Organization for Standardization
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    I.S. EN ISO 9241-112:2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
    DIN EN ISO 9241-112:2015-08 (Draft) ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
    ISO 9241-112:2017 Ergonomics of human-system interaction — Part 112: Principles for the presentation of information
    BS EN ISO 9241-112:2017 Ergonomics of human-system interaction Principles for the presentation of information
    DIN EN ISO 9241-112 E : 2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 9241-920:2009 Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions
    ISO/IEC 13714:1995 Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications
    ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
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