NEN ISO 10002 : 2014
Current
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Published date
12-01-2013
Publisher
Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
DevelopmentNote |
Supersedes NEN SPE 8600. (10/2004)
|
DocumentType |
Standard
|
PublisherName |
Netherlands Standards
|
Status |
Current
|
Supersedes |
Standards | Relationship |
ISO 10002:2014 | Identical |
Sorry this product is not available in your region.
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.