• NEN ISO 10002 : 2014

    Current The latest, up-to-date edition.

    QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS

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    Published date:  12-01-2013

    Publisher:  Netherlands Standards

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    Abstract - (Show below) - (Hide below)

    Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

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    Development Note Supersedes NEN SPE 8600. (10/2004)
    Document Type Standard
    Publisher Netherlands Standards
    Status Current
    Supersedes
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